Raipur. The work of installing prepaid electricity has started in Chhattisgarh. After the installation of new meters, common consumers have many questions about it. Like how to recharge the smart electricity meter, if there is any problem, will the connection be cut, consumers have not been able to get answers to many such questions yet. Managing Director of the electricity company Bhim Singh Kanwar has given information about these questions.
Managing Director Bhim Singh Kanwar said that it is important for customers to know that in case of prepaid meters, if the consumer fails to recharge his prepaid account and his remaining balance becomes zero, then the electricity connection will be disconnected between 10 am to 2 pm on the next day except holidays.
Managing Director of the electricity company Bhim Singh Kanwar said that in the notification issued by the Electricity Regulatory Commission, it has been clarified when and how the electricity connection will be cut in case the prepaid meter is not recharged. If the prepaid meter is not recharged and its balance is zero, then the connection will not be cut during non-office hours from 5:30 pm to 10 am the next day or on holidays.
To avoid inconvenience to consumers, the process of disconnection will be done on the next working day between 10 am to 2 pm. The special thing is that disconnection of electricity connection due to zero balance will be considered as temporary disconnection.