Empowering women while streamlining India’s roadways: Over 5,100 women have been assigned to day shifts at more than 1,140 toll plazas on national highways and expressways by NHAI. This key announcement from the Ministry of Road Transport and Highways on Friday marks a pivotal shift toward inclusive toll operations.
The focus on female frontline staff is strategic—enhancing traveler experiences through skilled, understanding service that naturally reduces altercations. Backed by consensus from toll operators and organizations like NHBF, HOAI, and AIUCF after detailed deliberations, the measure is now in motion.
More than 5,100 positions filled, with further recruitment lined up, under NHAI’s watchful implementation oversight. This opens vital employment avenues for women in rural and semi-urban zones, strengthening their stake in highway infrastructure and spurring jobs in remote areas.
Specialized training modules will hone abilities in courteous dealings, handling urgencies, adhering to safety norms, and optimizing plaza functionality. These efforts secure professional environments and boost service benchmarks.
NHAI’s broader mission? Foster gender equity, community strength, and markedly improved operations at toll points across the nation.