NCH’s Record: 79K Complaints Resolved, ₹52 Cr Returned

The National Consumer Helpline (NCH) has emerged as an essential tool for consumer empowerment in India, securing ₹52 crore in refunds within nine months. By resolving 79,521 complaints through a robust digital infrastructure, the NCH has bypassed the need for formal litigation in thousands of instances. E-commerce remains the most litigious sector, with refunds totaling ₹36 crore, followed by travel and tourism. The NCH’s reach extends nationwide, offering a single-point access system through various channels including a dedicated web portal, email, and social media. This success reflects a high level of convergence between the government and private companies, aimed at fostering a transparent and fair marketplace for all Indian consumers.