Passengers across India can breathe easier as DGCA rolls out passenger-centric reforms, prominently featuring a 48-hour no-cost window for ticket cancellations or alterations.
The policy empowers users to cancel or tweak bookings fee-free within 48 hours. Flight swaps require settling any price gaps.
Applicable to domestic flights (7+ days out) and international (15+ days), it reverts to standard charges afterward.
Finalized February 24 and effective March 26, 2026, the update includes precise directives on name amendments and refunds.
Free corrections for direct online buys within 24 hours; airlines accountable for agent bookings, processing refunds in 14 days.
Seven-day turnaround for cards, spot cash refunds at offices. All duties and levies refunded irrespective of base fare rules.
This comprehensive framework addresses pain points like delayed refunds and hidden fees, fostering trust in airlines.
As implementation nears, stakeholders anticipate smoother operations and empowered consumers. Stay informed to leverage these rights on your next trip.