Picture this: Bihar’s push for paperless, efficient government just got globally validated. The e-governance department and BIPARD clinched ISO 9001:2015 certification on January 21, 2026, locking in three years of recognized excellence in quality and accountability. Dr. B. Rajender, the Additional Chief Secretary, broke the news in Patna.
Powered by the 2011 public services law, 14 departments roll out 153 vital aids—think income certs, homes proofs, fresh ration cards, mishap grants, driving docs, girls’ schemes, pension flows. Handled: 51.13 crore-plus apps.
Villages first: 64 services at panchayat hubs from mid-2025, cutting commutes cold.
Complaints? The 2015 law nails 514 services in 45 depts—18.57 lakh sorted since ’16.
Staff woes? Online fix since ’19: 14,569 done.
Fresh blood: CM Fellowship (Sept ’25 nod) brings 121 pros via IIM Bodh Gaya MoU.
Hiring boom: 9.84L jobs ’20-’26; 1.5L posts queued ’25-26.
Tech backbone: 2.72L records digital, 1.23Cr pages imaged, 8L staff managed in 48 depts. Bihar isn’t just talking e-gov—it’s delivering, ISO-style.